Return & Exchange

What is the Refund Policy?

At Palm Aura, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward Return & Exchange policy to ensure you have a positive shopping experience.

  • Returns: You may return items within 7 days of receiving your order. Items must be in their original condition, unused, and in original packaging.
  • Exchanges: If you need a different size, color, or product, we’ll be happy to help with an exchange. Please contact our customer support team for assistance, and we’ll guide you through the process.

To initiate a return or exchange, reach out to us through WhatsApp or our customer support email. We’re here to make sure you love what you ordered!

Please Note: Certain items (e.g., perishables, personal care products) may be ineligible for return or exchange due to hygiene and safety reasons.